Shipping Info & Return Policy

 Our vacuum packed meat products are delivered frozen, with gel packs via courier in special controlled temperature packaging, at -18 degrees Celsius and with minimum 3 months validity term guaranteed

We make sure through data loggers that temperature never drops below this value throughout the transport of the products from the warehouse to your home.

Orders placed until Monday, 9:00 am will be delivered starting Tuesday. Orders placed until Thursday, 9:00 am will be delivered starting Friday.

Costs:

Bucharest and surrounding area (Otopeni, Pipera-Tunari, Corbeanca, Mogosoaia, Chitila, Buftea, Snagov)

Order value under 150 lei - cost transport 25 lei

Order value over 150 de lei - Free shipping

 

Other Cities

Order value less than 200 lei - Transport Cost 60 lei

Order value between 200-400 lei - Transport Cost 30 lei

Order value over 400 lei - Free shipping

We only ship within Romania. Limitations and surcharges may apply to shipments outside the major cities due to additional mileage. 

 

Return policy

We guarantee that your order will arrive in excellent condition.

By law, food articles cannot be returned. Romanian Government Order 130/2000, Art 12. Dispositions of art. 3-4, art. 7-10 and art. 11:

(1)   The return policy does not apply in the case of selling food products, beverages or consumable products used in household, shipped by the vendor to the clients domicile, residence or workplace.

However, if the product is not delivered in excellent condition, here what you should do: 

  1. Take a digital photograph of the product.
  2. Put the product into your freezer as you normally would.
  3. Send the photo via e-mail at the adress hello@ostrich.ro
  4. Contact us immediately at the phone number in the Contact section and tell us what seems to be the problem. We will do our best to solve it.